3 Ways to Tell Your Customers “I Appreciate You”

Customer Service

As a solopreneur or small business owner, you know that turning your passion into a business is hard work. There are a lot of moving parts that create your success and define your brand, not least of which is developing and maintaining positive and lasting relationships with your customers. The deepest principle in human nature … Read More

The Top 3 Etiquette Myths EXPOSED!!!

Newsletters

1. I can manage two sets of dining manners – private and public; 2. Etiquette makes you inauthentic; and 3. Being nice is all I need to succeed. I encounter many etiquette myths, but none more than these three. Rooted in our natural resistance to change and a misunderstanding of what etiquette is and how … Read More

Easy to Keep Resolutions (Finally!)

Newsletters

Okay, I know you are thinking that it is April and it is much too late in the year to be talking about resolutions. But, considering that most of us have already abandoned our resolutions for 2014, I think it is the perfect time to share a list of easy to keep resolutions that will … Read More

When is a Pat on the Head Taboo?

Business Etiquette

QUESTION: Recently, Estrin Education received a communication from a reader expressing her discomfort when a coworker pats the head of a client’s child. MY RESPONSE: Our increasingly global society yields many benefits, one of which can be a greater understanding and appreciation for other cultures and customs. But what happens if a custom from your … Read More

YES WE CAN! How to Survive the Office Holiday Party

Newsletters

Do you dread your annual office holiday party? If the answer is yes, you are not alone. Sixty-two percent of Americans say they would rather go to the dentist than attend an office holiday party. (Okay, I made that up, but it’s believable, isn’t it?) Anyway, you don’t have to suffer. In fact, following a … Read More

5 Things to Know About Business Card Etiquette

Newsletters

  1. Keep your business cards clean and crease free by carrying them in a business card holder. 2. Present your business card with the print facing the recipient so she won’t need to turn the card around to read it. 3. Take the time to read a business card that has been presented to … Read More

Mrs. Obama’s Elbows Upstage Her Arms

Newsletters

  Mrs. Obama’s arms get a lot of well-deserved attention: they are toned, yet feminine – what many women aspire to. However, Mrs. Obama’s famous arms were recently upstaged by her elbows when she rested them on the table at a luncheon. Oh the finger wagging and tongue clucking! You would have thought Mrs. Obama … Read More

Business Dining Etiquette Quiz

Newsletters

Questions: When inviting a client to a business meal, you should ask her where she would like to go. T / F In a typical place setting, the beverage is on the left and the bread plate is on the right. T / F A seafood or oyster fork is placed to the left of … Read More