Champion of Civility


Many thanks to The Protocol School of Washington®. Originally published on Facebook | The Protocol School of Washington®

Mercer University


Honored to work with such a dedicated team on Mercer University’s first annual Etiquette Week!

Usher’s New Look Foundation


Feeling privileged. Helping dynamic young leaders to succeed on their college-to-career transition at Usher’s New Look Foundation.

Panasonic Automotive


 I had a wonderful time speaking on enhancing your brand image at Panasonic Automotive’s Women Connect seminar. Many thanks to the impressive hosts Delphina Jones Turner and Ling-Ling Nie.

3 Ways to Tell Your Customers “I Appreciate You”

Customer Service

As a solopreneur or small business owner, you know that turning your passion into a business is hard work. There are a lot of moving parts that create your success and define your brand, not least of which is developing and maintaining positive and lasting relationships with your customers. The deepest principle in human nature … Read More

The Top 3 Etiquette Myths EXPOSED!!!


1. I can manage two sets of dining manners – private and public; 2. Etiquette makes you inauthentic; and 3. Being nice is all I need to succeed. I encounter many etiquette myths, but none more than these three. Rooted in our natural resistance to change and a misunderstanding of what etiquette is and how … Read More

Easy to Keep Resolutions (Finally!)


Okay, I know you are thinking that it is April and it is much too late in the year to be talking about resolutions. But, considering that most of us have already abandoned our resolutions for 2014, I think it is the perfect time to share a list of easy to keep resolutions that will … Read More

When is a Pat on the Head Taboo?

Business Etiquette

QUESTION: Recently, Estrin Education received a communication from a reader expressing her discomfort when a coworker pats the head of a client’s child. MY RESPONSE: Our increasingly global society yields many benefits, one of which can be a greater understanding and appreciation for other cultures and customs. But what happens if a custom from your … Read More

YES WE CAN! How to Survive the Office Holiday Party


Do you dread your annual office holiday party? If the answer is yes, you are not alone. Sixty-two percent of Americans say they would rather go to the dentist than attend an office holiday party. (Okay, I made that up, but it’s believable, isn’t it?) Anyway, you don’t have to suffer. In fact, following a … Read More

5 Things to Know About Business Card Etiquette


  1. Keep your business cards clean and crease free by carrying them in a business card holder. 2. Present your business card with the print facing the recipient so she won’t need to turn the card around to read it. 3. Take the time to read a business card that has been presented to … Read More