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3 Ways to Tell Your Customers “I Appreciate You”

3 Ways to Tell Your Customers “I Appreciate You” by Stayce Wagner Digitalbrandinginstitute.com As a solopreneur or small business owner, you know that turning your passion into a business is hard work. There are a lot of moving parts that create your success and define your brand, not least of which is developing and maintaining […]

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The Top 3 Etiquette Myths EXPOSED!!!

The Top 3 Etiquette Myths EXPOSED!!! 1. I can manage two sets of dining manners – private and public; 2. Etiquette makes you inauthentic; and 3. Being nice is all I need to succeed. I encounter many etiquette myths, but none more than these three. Rooted in our natural resistance to change and a misunderstanding […]

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Easy to Keep Resolutions (Finally!)

Easy to Keep Resolutions (Finally!) Okay, I know you are thinking that it is April and it is much too late in the year to be talking about resolutions. But, considering that most of us have already abandoned our resolutions for 2014, I think it is the perfect time to share a list of easy […]

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When is a pat on the head taboo?

QUESTION: Recently, Estrin Education received a communication from a reader expressing her discomfort when a coworker pats the head of a client’s child. MY RESPONSE: Our increasingly global society yields many benefits, one of which can be a greater understanding and appreciation for other cultures and customs. But what happens if a custom from your […]

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YES WE CAN! How to Survive the Office Holiday Party

YES WE CAN! How to Survive the Office Holiday Party Do you dread your annual office holiday party? If the answer is yes, you are not alone. Sixty-two percent of Americans say they would rather go to the dentist than attend an office holiday party. (Okay, I made that up, but it’s believable, isn’t it?) […]

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5 Things to Know About Business Card Etiquette

5 Things to Know About Business Card Etiquette 1. Keep your business cards clean and crease free by carrying them in a business card holder. 2. Present your business card with the print facing the recipient so she won’t need to turn the card around to read it. 3. Take the time to read a […]

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Mrs. Obama’s Elbows Upstage Her Arms…

Mrs. Obama’s Elbows Upstage Her Arms… Mrs. Obama’s arms get a lot of well-deserved attention: they are toned, yet feminine – what many women aspire to. However, Mrs. Obama’s famous arms were recently upstaged by her elbows when she rested them on the table at a luncheon. Oh the finger wagging and tongue clucking! You […]

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Business Dining Etiquette Quiz

Business Dining Etiquette Quiz Questions: When inviting a client to a business meal, you should ask her where she would like to go. T / F In a typical place setting, the beverage is on the left and the bread plate is on the right. T / F A seafood or oyster fork is placed […]

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Business Dining Etiquette 911: Awkward Moments

By Stayce Wagner, Spencer Crane Etiquette, LLC When I was a young professional, there were a few business dining dilemmas that always caused me to anxiously shift in my chair as I wondered what to do. These were situations that I hadn’t thought through because the answers seemed obvious. Oh, how I agonized. If only […]

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TEMPorary Insanity

By Stayce Wagner, Spencer Crane Etiquette, LLC Being a temporary legal professional is hard work. Anyone who has ever done it, myself included, will tell you that. Consider that as the perpetual new kid on the block (be prepared for your new workplace nickname – “The Temp”) you are constantly under scrutiny: every interaction is […]

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